You must report to us, as soon as possible, any damage to the house, the common parts or loss or damage to the property. You can do this in person or by telephone. You can arrange for someone else to do this on your behalf. To report and emergency repair please phone 0800 595 595.
Glasgow City Building are the Associations contractor for Gas Central Heating. If you have a problem with your boiler please call 0800 595 595. Lines are open 24hrs a day 365 days a year.
Are you Satisfied with your repair?
It is important to the Association that we hear your views on the standard of the repairs service we offer. It is vitally important that you return the tenants’ satisfaction questionnaire after your repair has been carried out. This will allow us to monitor our contractors and improve their performance if necessary. When you request a repair by the Association, we send you a questionnaire that asks about the quality and standard of our repairs service. It also informs you of when your repair should be completed. Please let us know the day after if your repair has not been completed on time and our maintenance staff will pursue the contractor on your behalf. Each returned questionnaire is entered into our free quarterly prize draw.