VISION AND VALUES 

Our vision

"To provide a service that contributes to an attractive, safe , inclusive community where people want to live"

This encapsulates the importance we give to:
- place, including our high-quality natural enviornment;
- a thriving and sustainable local community; and
- a welcoming and inclusive community.

VALUES

Our Values

Respect
- For each other and the area in which we operate.

Understanding
- The needs, wants and aspirations of our service users.
- Our community.
- Our operating environment.

Community
- Community based.
- Led by the community for the community.

Helpful
- Working as a team that listens, provides answers, gives guidance.
- Keeping promises and honouring commitments made to others.

Approachable
- Working proactively.
- Breaking down barriers.
- Building relationships.
- Creating trust and gaining trust.

Zero Tolerance
- Discrimination.
- Abuse.
- Violence.
- Crime.

Integrity
- Making sure we always do the right thing.

Equality 
- Neither consciously nor unconsciously discriminating.

OUR COMMITMENTS 

Our staff have made the commitment to CARE about our tenants and customers.  As we grow and evolve, our values keep us grounded, focused, and ready to help:

  • Courteous in every interaction: We treat everyone with the respect, kindness, and warmth they deserve.
  • Accountable for every decision: We own our choices and always take responsibility for our actions.
  • Right thing, always: We let honesty and integrity guide us in doing what's best for our residents.
  • Excellent service: We never stop looking for ways to bring our best and improve your experience.

For us, housing isn't just about bricks and mortar—it's about listening to our residents, keeping our promises, and working together to shape a brighter future for our entire community.

BUSINESS PLAN 2025 - 2030

Equality

The Association is committed to ensuring that every tenant and other customer has their individual needs recognised, is treated fairly and with respect, and receives fair access to housing and housing services.

In the provision of services and employment of staff, we will seek to ensure equality of opportunity and treatment. No person or group of persons will be treated less favourably than any other group of persons because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.